Frequently Asked Questions

Everything you need to know about shopping with Sautree.

What are your shipping times and costs?

We offer standard shipping which typically takes 3-7 business days within the continental US. Shipping costs are calculated at checkout based on weight and destination, but we offer free shipping on all orders over $75.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We accept returns within 30 days of purchase for most items in their original, unused condition. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.

Which payment methods do you accept?

Sautree accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Currently, we ship to customers within the United States and Canada. We are working diligently to expand our shipping capabilities to more international destinations in the near future.

How do I contact customer support?

Our dedicated support team is available via email at support@sautree.com or through our live chat feature on the website from Monday to Friday, 9 AM to 5 PM EST.